Humana: Frequently Asked Questions
This FAQ pertains to students working at Humana who participate in the Metropolitan
College/Humana Higher Education program. Students who participate in other programs
or who work for other employers should consult the general FAQ.
- Current Humana associates
- Students already accepted or enrolled at UofL or JCTC for an undergraduate degree
or students planning to enroll within 6 months.
At this time, positions are limited to the Medicare Customer Care Representative
role and Medicare Enrollment Specialist role.
All of Humana hiring practices and criteria will be followed to fill these positions.
In the past, we've hired for these roles in the summer with a start date of August
or September. We continually collect information from people interested in the program
via the Interest Form located on the
Humana Higher Education Webpage.
Because our recruiting for this program tends to happen only once or twice a year,
the best way to be kept informed of current or upcoming openings in the program
is by filling out the Interest Form on our
Humana Higher Education Webpage. We'll then email you when positions are
open.
- You must be accepted or enrolled at UofL or JCTC.
- You must apply for financial aid.
- You must achieve a "C" or better in order to receive payment for each class.
- When entering the program, you will work full time during the 6-8 week training
session. Training will generally take place from 8-5 Monday thru Friday during this
6-8 week period.
- You will work full time through open enrollment season (During the Fall Semester-
approximately September through the end of December) and will work part time the
rest of the year (Spring and Summer Semesters- approximately January- August)
- You must sign an agreement with Humana to remain employed and in good standing through
the semester and approximately one month after the end of the semester. This agreement
must be signed each semester in order to participate in the program.
- You must follow all of Humana's existing policies and procedures, including attendance
expectations.
You will work full time during the fall semester to accommodate Open Enrollment
period. Then you will work part time during the spring and summer semesters, allowing
you more time to focus on school. Positions within the Enrollment Specialist role
generally work schedules between 7 a.m. and 6 p.m. In the Customer Care Specialist
area, schedules are available between 8 a.m. and 11 p.m. During the Open Enrollment
season (Fall Semester), associates in this program may also be required to work
up to 12 hours a week in mandatory overtime. You will work with your individual
manager to plan a work schedule that fits with your class schedule.
- The Humana Higher Education Program allows you to earn your degree faster by supporting
a flexible schedule. You're able to attend school and get real-world work experience
at the same time.
- The program pays more of your tuition than Humana's Tuition Assistance Program.
- Humana Higher Education Program is a partnership through which Humana will pay the
tuition directly to the school. You do not pay any money out of pocket for tuition.
No, the programs are mutually exclusive.
Yes, any scholarship money may be returned to you if it is in excess of what is
needed for tuition. This money can then be used for books, housing, or other expenses.
Loan money, scholarships or any other financial aid in an amount equal to the semester
charges owed may be held in your account until after the contract period ends and
Humana has paid your tuition to the school. After payments have been made, the amount
held will be refunded by the educational institution to the student minus any money
due to the institution above and beyond the amount Humana will pay.
You will be considered a part-time associate for the entire year for benefit purposes,
and will receive Humana's Standard Part-Time Benefits package. This means you will
be eligible for the same medical and dental plans, but the rates you pay will be
higher than that of a full time associate. Part-time associates earn a prorated
amount of vacation hours bi-weekly. You will not be eligible for Short-Term Income
Protection, Short-Term Disability, Long-Term Disability, or Basic Life Insurance.
Part-time associates are eligible for Voluntary Term Life Insurance, Long-Term Care
Insurance, and Humana's Travel Accident Insurance.
No, financial aid or scholarships can help with those expenses.
Yes, Humana will pay for Learn Anytime or Web classes offered through UofL or JCTC
as long as the grade requirement is met. Contact a Student Development Counselor
for additional information about signing a contract for Learn Anytime coursework.
You can sit out a semester from school and remain employed at Humana. Benefits and
standing as a part-time associate will not change during this time.