UPS - Book Reimbursement: FAQs
Q. Can I turn in my form at the MC office located on the college campuses?
No. You need to drop your documents in one of our Metro College drop boxes located
at every entrance of the UPS Air Park. Contact your Human Resources representative
in your area if you have trouble finding a drop box location.
Q. I took a class last semester and failed, but now I am retaking it this semester.
I turned in my receipt last semester because it had other books on it.
In this case we will need you to let us know ahead of time. We will make a copy
of that receipt and give it to you to turn in with the rest of your forms. You will
still be required to fill out everything on the new form even though we have the
original receipt.
Q. I purchased a book last semester but ended up dropping the class. I'm taking
the class this semester and using the book I purchased last semester. Can I get
reimbursed for the book this semester?
Yes. Contact Kim Saylor about your situation at 213-4525. We will make a copy of
your receipt so that you can fill out your current book reimbursement form correctly.
Q. Can I get reimbursed even though I don't have the receipt and I never got reimbursed
for the book?
No. You must provide proof of payment in order to be reimbursed.
Q. Can I get reimbursed for required software?
Yes. Software is acceptable and you will be reimbursed up to $65 per class for any
required software needed. $65 is the maximum for books and software combined.
Q. How will I receive my reimbursement money? Does my book reimbursement money get
added to my OneCard?
No, a check will be mailed to the address that you have listed on UPSers.com. Be
sure to check UPSers.com to make sure your address is correct. Your check will be
mailed to the address UPS has in their system. If you move, you will have to make
sure that you update it accordingly to avoid any delays.
Q. How can I make sure everything I submitted is accepted and I didn't leave anything
out?
As long as you included your email address on your book reimbursement form you will
receive a confirmation email. If we need additional information, we will contact
you via email.
Q. Can I still get reimbursed if I bought my books with my financial aid?
Yes. Just make sure you provide us with the original receipt showing the purchase.
Q. Will UPS give me an advance on my check so that I can buy my books?
No. We will not reimburse you for your books until we have verified that you have
successfully passed your classes and worked through the commitment period.
Q. Do I get reimbursed for my shipping and handling or a rental fee?
No. We will only cover the actual cost of the book. Any fees included will not be
covered.
Q. If I withdraw or fail a class, can I still get reimbursed for my other classes?
Yes, as long as you submitted a book reimbursement form for the other classes along
with your original receipts then you will be reimbursed, pending successful completion
of your other classes and working through the commitment period.
Q. Where do I find the Book Reimbursement form?
You can submit the book reimbursement form online from your MyMC
page
Q. I purchased a used book from a friend. Can I get reimbursed for it?
Unless you make this purchase through some sort of online site, like PayPal, then
we can not approve this purchase because we will need to see a proof of payment.
Q. Is there a limit to how many books I can get reimbursed for?
No. There is only a limit on the amount that we will reimburse you per class and
that is up to $65.
Q. My boyfriend and I are sharing a book that cost $150. Can we both get reimbursed
for it?
No, we will only reimburse one book, one time, for one person based on proof of
payment.
Q. Will UPS pay for books purchased online and e-Books? Will UPS pay for rented
books? What kind of documentation is required for reimbursement?
Yes, books purchased online, e-Books and rented books are acceptable to be reimbursed
as long as your receipt shows proof of payment, billing, and shipping address. Although
we will not cover any other fees associated with renting books.
Q. I lost my receipt. Is there any way to get reimbursed for my books?
Talk with Kim Saylor about your options. Each situation may be different.
Q. My girlfriend and I purchased our books together on one receipt. How do we turn
in an original receipt on two different book reimbursement forms?
Make copies for one of the book reimbursement forms and turn the original in with
the other. Please make note on the form of what was done to avoid any issues or
delay. It will also help if you turned everything in together so that we can process
them at the same time.
Q. Can I be reimbursed twice if I used the same book?
No. You can only be reimbursed once for a book.
Q. Is there a cap on the number of semesters you can receive book reimbursements?
No. At this time, you are eligible to receive book reimbursements every semester
that you are a Metro College student.
Q. When will I receive e-mail confirmation that my book reimbursement has been received?
As long as you provided your email address, you will receive confirmation that we
received it along with comments regarding any problems that we may have encountered
with your paperwork, within three days.
Q. My parents bought my books and the payment information is in their name, how
do I verify the book purchase is for me?
Just turn in your documents as is. As long as the last names are the same this will
be an easy match. If not, please make a note of this and attach to the form so that
this doesn't cause any delays in payment.
Q. For online purchases, what is an acceptable receipt? I bought my book from a
person off Craig's List, can this be reimbursed? If so, what information will I
need to provide for proof of payment?
Online receipts must show proof of payment (usually showing the last 4 digits of
your credit card), billing and shipping address to be approved.
Q. When will I receive my book reimbursement? (Estimated time frame or date)
Students will receive their book reimbursement within 4-6 weeks after the work commitment
date.
Q. Can I dispute a book reimbursement? How do I dispute a book reimbursement? Who
or where is the information sent to?
Yes, you are welcome to submit a letter, providing details, if your feel there was
an error in the amount you were to be reimbursed. If you decide to do so, you will
need to put it in the drop box.
Q. If I have received notification of errors or discrepancies with my book reimbursement
how long do I have to fix the issue or what is the absolute last date to submit
missing or corrections to my book reimbursements?
The comment section on the email should give you the date that you have to send
in any correct documents. 10 days are usually given so that there is enough time
to turn everything else in. But, depending on when we notice the discrepancy, will
determine the time frame given.
Q. When was notification sent regarding the changes to the book reimbursement process
i.e. deadline?
We notified students of the changes in summer 2011 of the online book reimbursement
through the MC newsletters and My MC Page.
Q. When was notification sent regarding the changes to the book reimbursement process
i.e. deadline?
We notified all Spring 2010 students; they were given fliers. Shortly after that,
we placed the communication on the AXIS (monitors) at the guard shacks and it is
now in the MC newsletters and My MC Page.
Q. If notifications regarding errors in my book reimbursements are sent to my school
or personal e-mail should I also receive notifications of book reimbursement process
changes to the same extent?
No. The email addresses that we have here at UPS are only used for book reimbursement
notification. Meaning, we only send them when we receive documents from students
and/or when we need to notify them of errors based on paperwork submitted that semester.
All MC program information is sent to you're my MC Page.
Q. Will UPS pay for art supplies?
No.
Q. Will UPS pay for required magazine subscriptions?
No.
Q. Are yoga mats/hair school/mechanic materials covered?
No.
Q. Are online journals covered/ live text/ publications
e-Books and Live Text are covered.
Q. Can I be reimbursed for an I-Clicker?
No.
Q. What if my class starts after Oct. 15, will I be provide an extended deadline
to submit my information?
Contact Kim Saylor about your options. Situations like these will be dealt with
on a case-by-case basis.